What is the status of my order?
How do I cancel or change my order?
Can you provide assistance with placing my order?
How can I find out when an item is back in stock?
Can I place an international order?
How much is shipping?
How long does it take to get my order?
Do I need to be present to sign for an order?
I live in a building. Will couriers bring the boxes to my unit?
How will my InOu furniture arrive?
I have ordered an oversized item. What should I expect?
How do I request a return or replacement?
What is the status of my refund?
What happens if I no longer have the packaging for the item?
How do I get started with my TruDrop One planter?
Register your planter here and take advantage of our limited warranty. Then review our planting guide and tutorials to ensure a successful planting.
How does TruDrop One help grow healthier plants?
Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping foliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. Learn more about TruDrop.
Does self-watering cause root rot?
Our TruDrop self-watering system is designed to water roots from the bottom instead of top watering. This avoids fungus and mold from accumulating on the surface keeping foliage healthier. Fertilizers also remain in the water cavity for continual feeding growing great plants. Learn more about TruDrop.
I am changing out my plants. How can I clean my TruDrop planter?
We have you covered; just watch this video and get prepared for your new planting.
How do I empty my TruDrop One planter?
To empty all water, remove the grey push plug, or the white plug for legacy planters. Watch this video to understand the difference.
How should I store my TruDrop pots for winter?
Storing your TruDrop One planters during winter is easy. Empty your container, clean it well, and release the main drain, especially if leaving outdoors. You can also remove and store your indicator indoors for better longevity. Watch this video with detailed cleaning and preparation tips.
I am having difficulties seeing the blue indicator. How can I resolve this?
Water level indicators can shift during shipping. If your blue indicators are not coming up as you fill the container follow the steps below:
- If using outdoors, make sure you have removed the red plug to drain out excess water. Indicator should not show full until water is coming out through overflow drain.
- When water is flowing through overflow and indicator is not showing full then go ahead and remove indicator from its shaft. (Wedging a small coin under edge of clear cap can be helpful.)
- Turn your indicator upside down and make sure all blue tabs show at the top. Then indicator can be tested in a large bucket of water by submerging the gauge in the bucket and pulling it out a few times. When indicator is submerged blue tabs should be moving to the top, as you lift up the indicator they should disappear.
- Once tested, return indicator to container and it should reflect correctly.
Watch this video for more detailed instructions on how to test your water-level indicator. If you have any issues, please contact us.
Why are my plants waterlogged, flooded in my TruDrop planter?
Occasionally, debris or roots can reach overtime into your overflow drain. If your planter is empty, just turn it over and use a wire hanger or metal skewer to penetrate the overflow drain. If planted, empty your water cavity first by releasing the main drain on your planter, then find a handy helper to elevate your planter so you can do the same from below. Watch this video for more details.
What are the plugs for?
Your planter should have arrived with a small bag with a few parts inside. Watch this video to learn more about how to install these parts. Please note, the 16″ Dot, 18″ Rim, and the Mod Mini Trough planters do not feature a main drain. You can discard the grey main drain plug for these size planters.
How to screw on red plug for indoor use?
Our TruDrop planters are highly adaptable for your indoor needs. If you wish to move your planter indoors simply screw in your red plug. Be sure to align the threads carefully, and twist in smoothly until tightly sealed. Use a coin to further tighten. Watch this video for more details.
How do I insert my white threaded drain plug?
To insert your white drain plug, first use Teflon tape along the threads. This will ensure a tight seal. Next position the plug, carefully lining the threads, and twist in. Finally, use an adjustable wrench to seal. Watch this video for more details.
How is my TruDrop helping the environment?
- In our plant: Our manufacturing is always held to high standards and efficient use of energy with little or no byproducts.
- In distribution: Because our products are lightweight and unbreakable, we use less packaging and ship with less energy use.
- In use: TruDrop self-watering uses less water and fertilizers than traditional containers. Our 10-year warranty shows we are interested in longevity, so our products don’t need to be replaced for a long time. Our timeless designs take this into consideration, as well.
- In disposal: All of our materials are 100% recyclable to facilitate eventual disposal.
How do I mount my Slat Window Box?
Please review the installation guide for mounting your Slat Window Box or watch this quick installation video for more tips.
How do you install the Easy Drain System?
The Easy Drain System makes draining your planter cavity a cinch. Watch this video to learn more.
How do I install the caster plates for my Pinch or Slat planter?
Our Caster System is compatible with our TruDrop Pinch, Slat Rectangle, and Slat Square planters. Review the installation guide or watch this video to learn how to install casters on these planters.
How do I install the anti-theft system for my Pinch or Slat planters?
Our Anti-Theft System is compatible with our TruDrop Pinch, Slat Rectangle, and Slat Square planters. Review the installation guide or watch this video to learn how to install the anti-theft system on these planters.
How do I assemble my Nest planter?
Lost or misplaced your instructions? We have you covered. Here are links: Assembly Guide for Small/Medium Nest, Assembly Guide for Large Nest, and Assembly Guide for Trellises and Greenhouse. Or watch this video to see the assembly process.
How do I install the trellises and greenhouse cover for my Nest planter?
Lost or misplaced your instructions? We have you covered. Here is link: Assembly Guide for Trellises and Greenhouse. Or watch this video to see the assembly process.
Are planters food-safe?
Our Crescent Garden rotomolded planters are manufactured with all food safe materials that comply with FDA standards for food contact and are BPA free. So go ahead and grow lots of veggies, fruits, and herbs and enjoy the process knowing you are growing the best.
Can I grow a tomato plant in my TruDrop?
Yes, tomatoes love growing in the Trudrop planters because of the consistent watering. For an 18″ Pot, we would recommend growing tomato varieties that stay short, such as a Bush Earl Girl, Celebrity, Tiny Treats or Bush Goliath – any variety that stays under 3 feet tall. Bonnie Plants provides information on tomato varieties available in the U.S. Speak to your local grower or garden center to find the correct variety for you.
Where can I find Crescent Garden at a local store near me?
How can I get help with a design?
Which self-watering planter works for you?
How do I select the right size of planter?
Can I order a custom color?
Can I get a color sample kit?
What are the HF self-watering planters?
What does the Crescent Garden 10-year limited warranty cover?
Our planters are made to last. Here is how our 10-Year Limited Warranty works.
How do I clean or remove stains from my Crescent Garden planter?
Here are some quick tips to keep your planter looking new.
Which planters are self-watering?
Our innovative TruDrop Self-Watering System provides phenomenal results both indoors and outdoors. You can choose between our integrated TruDrop One planters that include a built-in overflow drain at the bottom and a main drain to empty the water cavity, or our TruDrop Flex planters that come with a separate insert for flexibility in use and the option to change color or style of planter in a whim. In addition, we offer our HF planters that come with a traditional self-watering system working well in indoor or outdoor covered areas. Our HF planters are available in beautiful metal and leather finishes.
What is double-walled?
All of our TruDrop One planters and most of our Crescent Garden branded planters are double-walled to provide better root protection and ease of use. Watch this video to learn more about our double-walled feature. Shop double-walled planters.
Are planters food-safe?
Our Crescent Garden rotomolded planters are manufactured with food safe materials that comply with FDA standards for food contact and are BPA-free. So go ahead and grow lots of veggies, fruits and herbs and enjoy the process knowing you are growing the best. Watch this quick tip video from expert horticulturist and designer, P. Allen Smith.
What size saucer should I select for my pot?
Use our size guide to determine what is the best saucer for your use.
How do I pot a planter?
Don’t fret we have you covered with all the key pointers to getting started in container gardening. Our in-house horticulturist, Barbara Wise, will take you step by step in this article.
How do I fertilize or feed my plants?
You will fertilize differently depending on whether you have a traditional planter or a TruDrop planter. Read this article for everything you need to know about fertilizer best practices.
How do I use the Gravity Cavity in my tall Crescent Garden planter?
Our Bleeker and Bowery planters all include the Gravity Cavity feature to make them heavier when placing in windy areas. Just turn them over, remove red cap, use a funnel to fill with sand. Read the instructions or watch this video.
How do I create a fountain with my Crescent Garden planter?
Our bowls make wonderful vessels for fountains. Learn from the pros in this short video.
How to I get started with my Harvest planter?
Here are some pointers to get started growing food in your new Harvest planter.
How do I create an overflow drain in an HF planter?
If you are using outdoors where your HF planter will be exposed to rain, you will need to incorporate an overflow drain before you get started. Review the installation guide.
Can I add casters to my Crescent Garden HF Planters?
Our HF planters have optional casters that are sold separately here. These planters and casters are made to perform. When using 4 wheels, they can hold up to 1,000 pounds in weight, and when using 5 wheels, they can hold up to 1,500 pounds.
What is the plastic ring around the Energy XL watering can?
The ring around the neck of our Energy XL watering can holds your rosette when you want a more intense flow versus a shower.
What is Crescent Too?
Our Crescent Too brand was born to offer accessible design and quality in everyday planters, watering cans, and tools. Shop our Crescent Too products.
Can I spray paint my planter?
You can always have fun and be creative with any planter using paint, but we highly recommend you select a primer and paint that will work well with our materials. Our suggestion is to always visit your local paint store for recommendations before painting. Our recycling logo on the bottom of the product will identify the material of your planter. Please note that on our Crescent Garden rotomolded planters, our warranty covers the fading of its original hue. By choosing to paint your planter you will be waiving that aspect of the warranty.
Is my planter, watering can, or sprayer recyclable?
All of our Crescent Garden and Crescent Too products are recyclable and reusable.
Where are the products made?
Our mission is to source premium, sustainable, and environmentally friendly material for our Crescent Garden and Crescent Too products. We manufacture our rotomolded planters in Colombia, and source Crescent Too items from multiple regions including France, Italy, Spain, Taiwan, and Israel.
How can we install casters for my legacy Estate or Ellis Planter?
This installation video will review how to install casters on our legacy Estate and Ellis planters.
How does InOu work?
InOu Elements offers a fully modular outdoor furniture system designed for limitless versatility. Each component is crafted to seamlessly fit with others, allowing you to create endless configurations that adapt perfectly to any space. With removable and interchangeable fabric covers, you can effortlessly update color combinations to suit your style, making it the only outdoor furniture set you’ll ever need. Plus, assembly is a breeze—check out this video to see how easily InOu Elements comes together.
What does the InOu warranty cover?
Learn more about our Crescent Garden InOu Warranty here.
Can modular furniture be used for both residential and commercial spaces?
Crescent Garden’s InOu Elements is designed to adapt effortlessly to any space. Its modular components offer the flexibility to create custom configurations to fit your needs. For example, a small balcony setup might feature just a single chair and ottoman, while hotel lobbies or expansive outdoor decks can incorporate long, five-seat arrangements to accommodate larger gatherings comfortably.
How do I care for my InOu furniture?
Built to withstand even your busiest events, InOu furniture is easy to clean and maintain. The main body is crafted from durable materials similar to our planters, ensuring long-lasting performance. Here are some care tips:
- Main Furniture Body: Follow these simple guidelines to keep it looking pristine.
- Sunbrella™ Seat Cushion Covers: The removable covers can be hand-washed. Soak in a solution of 1/4 cup mild soap per gallon of lukewarm water. Gently scrub any stains with a sponge or soft-bristle brush, rinse thoroughly to remove all soap, and let air dry.
Is assembly required?
Most of our furniture does require light and easy assembly. Watch this video to see more details about the assembly process.
Do I need any tools during assembly?
No, all tools and hardware will be included in your boxes.
Where can I find assembly guides?
We provide both an assembly guide, as well as an easy-to-follow video to assemble your InOu outdoor furniture. Need extra help? Contact us.
How long does it take to assemble a sofa?
The overall assembly time depends on the number of seats that you have and takes about 5 to 10 minutes per seat.
Can I assemble the sofa by myself?
Assembling your sofa is simple, but for the last step—turning it upright—we suggest having someone lend a hand.
Can I add extra seats to my sofa?
Of course! If you want extra seats following your purchase, visit the Design Your Own page to learn more about extending your sofa. If you need further assistance, contact us and we would be happy to guide you.
Can I purchase individual modules, or do I have to buy sets?
We know that you have your own sense of style and might be creating a custom design. For that reason, we allow you to Design your Own. Alternatively, you can always shop our Pre-Configured Sets.
Can this furniture sit outside all year round with our local weather, including snow & rain?
Our InOu Element Outdoor Furniture is engineered to endure the harshest elements without splintering or rotting, even in extreme temperatures. Built for all-season durability, InOu withstands rain, ice, snow, and freezing cold, ensuring that winter weather won’t compromise its longevity—making it the perfect choice for year-round outdoor use.
Can I place my furniture near pools & ocean-front properties?
As a Miami-based company, we recognize the corrosive effects of salt and have prioritized durability in our designs. For oceanfront furniture, we recommend using marine-grade stainless steel or teak, both of which offer exceptional resistance to the elements and are built to withstand coastal conditions.
I live in a windy area, what should I know before purchasing?
InOu Elements features a low and wide design, making it an excellent choice for windy locations like high-rise balconies. However, to ensure the longevity of the cushions and ottoman, we recommend storing them indoors during periods of high winds.
Do the furniture pieces move around when you sit on it?
Our furniture is designed to connect with heavy duty connectors that fit into the underneath ridges of the furniture. For that reason, once configured and installed seats will not move. Watch this video to learn more about how these seats connect.
How do we ensure that the flooring is protected from the furniture legs?
To protect your flooring from damage caused by furniture legs, all our InOu Elements feature durable plastic footers at the base. These footers help safeguard your floors while ensuring stability and preventing scratches.
What are the internal components of the cushions made of?
Our cushions are filled with open-cell foam with antimicrobial properties that allow water and air to pass through and dry quickly, preventing the growth of mold and mildew.
Are pillow covers washable?
We chose Sunbrella™ outdoor fabrics for our cushion covers due to their exceptional durability and performance. The cushion covers are designed for easy removal and can be hand-washed effortlessly. To clean, simply soak the fabric in a solution of 1/4 cup of mild soap per gallon of lukewarm water. Gently scrub any stains with a sponge or a soft-bristle brush, then rinse thoroughly to eliminate all soap residue. Finally, let the fabric air dry completely for the best results.
Can I order a fabric or frame swatch and how long do they take to arrive?
We will have swatches available to order on our website. In the interim, contact us and we can help you a sample.
Where are your products manufactured? Are you a manufacturer or a reseller?
Crescent Garden’s InOu Elements was developed by our R&D team to create designer furniture that meets the challenges of outdoor environments. With over 25 years of manufacturing experience, our furniture is assembled in the USA using a blend of imported and domestic components, ensuring high quality and durability.